We've been using some sort of VOIP (voice over IP) telephone service for several years now. We used Vonage first and switched to Sunrocket because it was cheaper. We liked Sunrocket, but their great prices sorta ended up bankrupting them. Shoot. So, we went back with Vonage for the second time. Which wasn't a big deal, but bugs me a bit because they keep raising their prices bit by bit. We paid $10 a month not long ago, then it was $15, now it's up to $26.
Recently I read about Ooma, and now we're leaving Vonage for the second time.
Basically, Ooma is a VOIP phone system but their business model is a bit different. You buy the phone router majiggy for a couple hundred bucks and then there's no monthly fee after that unless you want to subscribe to the premium service. Free is good. And the premium service doesn't really have anything I need (second phone line) or want other than the features that are free through Google Voice (which I luckily got an account for).
I bought our Ooma when it was on sale on Amazon and had a promotion for a free iPod. Anybody wanna buy an iPod, by the way.
If you have high speed internet, I recommend saving some money on phone service. And if they have some sort of referral bonus thing, I'll have to figure out how to cash in on that too. ;-)
Monday, November 16, 2009
Thursday, July 30, 2009
Take back the beep!
This guy got it right! I've been thinking this exact same thought for a long while, and I'm SOOO glad somebody's finally doing something about it.
Friday, March 20, 2009
To Whom It May Concern:
For those who are interested, I thought I'd share some of the letters exchanged between me and my former insurance company.
First, the response from them to my first letter:
Dear Mrs. Zoolander:
We received your letter dated December 22, 2008 addressed to Mr. _____, CEO of [insurance company]. Your inquiry was forwarded to my office for further review. I appreciate the opportunity to address your concerns. The inquiry received was in reference to the cancellation of you (sic) group coverage under the ____.
Mrs. Zoolander, we are aware of the need of creditable coverage. Therefore, it is always with great sadness when a group advises coverage is no longer to be provided for a member.
Our records indicate that the group submitted a termination request electronically on May 5, 2008 to terminate your coverage with a May 31, 2008 termination date. Then on June 25, 2008, the group faxed a written request to cancel the policy as of May 1, 2008.
We apologize for the confusion regarding your cancellation date. However, you will need to contact your group regarding the cancellation date change.
Sincerely,
_____
And here was my letter back to them. I was feeling a little sassy.
Dear _____:
I received your letter dated January 15, 2009 apologizing for any confusion regarding my termination of coverage with [insurance company].
However, your letter did not acknowledge my detrimental reliance on the written and oral verification I received from [insurance company] that my coverage was effective through May 31, 2008. Additionally, your letter failed to offer acceptable resolution to the situation by fully covering my appointment on May 20, 2008 with [the foot doctor].
I apologize for any confusion there may have been between you and the group regarding my termination date. However, the letter I received from [insurance company] dated May 12, 2008 signed by _____ is not confusing. Nor was the conversation I had with one of your representatives verifying my termination date. I relied on the information provided to me by [insurance company], and I expect [insurance company] to fully cover my May 20, 2008 appointment with [the foot doctor].
Sincerely,
Peanut Zoolander
cc: General Counsel, [insurance company]
Now, the good news is that my letter seems to have worked. I got another letter telling me they've decided that my new termination of coverage date is May 21, 2008. Of course, that apparently doesn't mean they would automatically re-process the claim in question. But I spoke with someone today who said she'd send the claim back through the system.
They're not forgiven. But I'm not as mad at them anymore--for now at least. They still need to pay the doctor, and I need my money back.
First, the response from them to my first letter:
Dear Mrs. Zoolander:
We received your letter dated December 22, 2008 addressed to Mr. _____, CEO of [insurance company]. Your inquiry was forwarded to my office for further review. I appreciate the opportunity to address your concerns. The inquiry received was in reference to the cancellation of you (sic) group coverage under the ____.
Mrs. Zoolander, we are aware of the need of creditable coverage. Therefore, it is always with great sadness when a group advises coverage is no longer to be provided for a member.
Our records indicate that the group submitted a termination request electronically on May 5, 2008 to terminate your coverage with a May 31, 2008 termination date. Then on June 25, 2008, the group faxed a written request to cancel the policy as of May 1, 2008.
We apologize for the confusion regarding your cancellation date. However, you will need to contact your group regarding the cancellation date change.
Sincerely,
_____
And here was my letter back to them. I was feeling a little sassy.
Dear _____:
I received your letter dated January 15, 2009 apologizing for any confusion regarding my termination of coverage with [insurance company].
However, your letter did not acknowledge my detrimental reliance on the written and oral verification I received from [insurance company] that my coverage was effective through May 31, 2008. Additionally, your letter failed to offer acceptable resolution to the situation by fully covering my appointment on May 20, 2008 with [the foot doctor].
I apologize for any confusion there may have been between you and the group regarding my termination date. However, the letter I received from [insurance company] dated May 12, 2008 signed by _____ is not confusing. Nor was the conversation I had with one of your representatives verifying my termination date. I relied on the information provided to me by [insurance company], and I expect [insurance company] to fully cover my May 20, 2008 appointment with [the foot doctor].
Sincerely,
Peanut Zoolander
cc: General Counsel, [insurance company]
Now, the good news is that my letter seems to have worked. I got another letter telling me they've decided that my new termination of coverage date is May 21, 2008. Of course, that apparently doesn't mean they would automatically re-process the claim in question. But I spoke with someone today who said she'd send the claim back through the system.
They're not forgiven. But I'm not as mad at them anymore--for now at least. They still need to pay the doctor, and I need my money back.
Friday, March 13, 2009
Have grudge, will hold
The posts around here have become disturbingly positive lately. I don't want to give any of my loyal readers the wrong impression. We here at My List are still (frequently) disgruntled. The trouble is, we're also (always) lazy. So, to express my lazy disgruntlement, I now provide the following list of currently-being-boycotted-until-it-becomes-personally-inconvenient vendors:
Rite Aid Pharmacy
Whirlpool Appliances
Peanut's Insurance Company
Feel free to add your own. I promise to be lazily disgruntled in your behalf.
Rite Aid Pharmacy
Whirlpool Appliances
Peanut's Insurance Company
Feel free to add your own. I promise to be lazily disgruntled in your behalf.
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